Terms & Conditions of Ravenstark

"Terms & Conditions" defines the general terms & conditions for using the platform www.ravenstark.com, including; issues related to the service contract, contract of work, and the rules of use for services provided by the service provider.


  1. Customer – a physical person with full legal capacity, or a legal person or entity without legal personality properly represented by a competent person, or a person not having full legal capacity who has obtained the consent of their legal representative.
  2. Terms / Agreement for Provision of Services - this document sets out the rules for the provision and use of services provided by the Service Provider for Customers electronically via www.ravenstark.com, and the rights and obligations of the Customer and the Service Provider. The Terms of Service are in accordance with the European Union directive 93/13/EEC, on The Unfair Terms in Consumer Contracts.
  3. Service – an Internet platform (allowing the conclusion of agreements for the provision of the services offered by the Service Provider), run by the Service Provider, which is a group of interconnected web pages accessed via address www.ravenstark.com.
  4. Service Provider – the company Jaremen Press, located at ul.Sklodowska 11, Jelenia Góra 58-500, Poland, brand owner of Ravenstark and the internet platform and domain www.ravenstark.com.
  5. Content – includes any and all text, files, design templates, images, photos, videos, sounds, works of authorship, and other material (e.g. descriptions, comments), including works in accordance with the applicable copyright law and intellectual property rights, and the images of individuals that are published and distributed by the appropriate Service Provider, contractors of the Service Provider, the Customer, or another person making use of the Service.
  6. Work – means the work as defined by the applicable copyright law, together with accompanying elements incorporated into the Work that the Customer gave to the Service Provider in electronic form according to the terms specified in the Terms & Conditions.
  7. Agreement concerning the Work – an agreement entered into between the Service Provider and the Customer, on the basis of which the Service Provider provides the Customer with Services for a particular Work, under the terms of the Terms & Conditions.
  8. Services – the provision by the Service Provider of Services to the Customer, in particular the preparation of the Work for publication, including editorial services, corrections, graphic design, formatting and typesetting.

§ 1

  1. To "Complete and submit the registration form" of the Service Provider is a statement of intent by the Customer expressing their willingness to enter into a direct Service Agreement. The conclusion of the Service Agreement requires the acceptance of the Terms & Conditions of the Service Provider, Ravenstark.
  2. "Agreement on the Provision of Services" - the Service Agreement is entered into with Ravenstark for an indefinite Term.
  3. The Customer is obliged to:
  1. make available current data, including personal data provided in connection with the Service Agreement, in particular all relevant data necessary for the proper provision of Services, and to allow contact with the Service Provider;
  2. use the services offered by the Service Provider in a manner consistent with; applicable law, the provisions of the Terms & Regulations, as well as those social customs deemed acceptable in the scope of rules for social conduct, including avoidance of major inconveniences to other users or the Service Provider, or the disruption of Services;
  3. not produce and send to the Service Provider any content prohibited by applicable law, in particular content that infringes the copyright of third parties or their personal rights.

§ 2

  1. The Customer represents and warrants that it has full copyright and related rights to the Work, allowing for: the conclusion of an effective and valid contract with the Service Provider under the rules stipulated in the Terms & Conditions; and the performance of the contract without obtaining any approvals or permits from third parties, without paying any additional fees to third parties, and without the mediation of any collective management organizations.
  2. The Customer also declares that it has all rights to the content associated with and contained within the Work (photographs, drawings, other graphic elements, and any other elements). If the Work provided by the Customer contains part of another work as defined by the applicable copyright law, the Customer represents and warrants that it has secured written permission to use that part of the Work.
  3. The Customer hereby represents and warrants that it holds all necessary rights for the usage of the images, names, pseudonyms, and the names of the creators of all material that is contained within the Work, to the extent necessary to enter into agreements with the Service Provider pursuant to the Terms & Conditions.
  4. The Customer bears full responsibility for the legality of all content contained within the Work.
  5. The Customer undertakes to not publish works that contain content which violates applicable law or any third party rights (in particular copyright and other intellectual property rights), as well as works that contain content which articulates views intended to or reasonably likely to incite or promote illegal activities, violence, or hatred of any race, religion, creed, class, ethnic group, or individual.
  6. Throughout the Term of the Service Agreement, the Customer is required to effectively notify the Service Provider of any change in the legal status associated with the Work no later than 7 days from the occurrence of the change, in writing or by e-mail.
  7. In the case of third party claims against the Service Provider, in particular relating to copyright or violation, or other claims related to the Work, the Customer agrees that it will proceed to a dispute on the side of the Service Provider, at the Customer's expense and risk, or join the proceedings in place of the Service Provider, at the Customer's expense and risk. In addition, the Customer agrees that it will indemnify and hold the Service Provider harmless from any loss, liability, claim, or demand, including reasonable legal fees, made by any third party due to or arising out of the Customer's use of the Services in violation of the Service Agreement and/or arising from the Customer's breach of any provision of the Agreement.
  8. The Customer bears full responsibility for providing their National Library with a copy of the published Work, within that Library's specified deadline. In the UK, the British Library requires a copy of the published Work within 30 days of publication, please refer to the British Library's website, and their section about Legal Deposit).

§ 3

Conclusion of the Agreement for the Work

  1. The Customer, by selecting one of the available publishing packages on www.ravenstark.com, acknowledges that it is sending a request to the Service Provider for a quotation for services which will be covered by the applicable package, under the terms of the Agreement for the Work. At the same time, the Customer will also undertake to deliver the materials in DOC, DOCX or ODT format (content), and/or JPG, PNG, TIFF, PSD or EPS format (photographs and drawings).
  2. The Service Provider, after reviewing the content the Customer submits, will prepare a quotation for the applicable Services, which constitutes an offer to enter into an Agreement for the Work, and the Service Provider will transmit the offer to the Customer via e-mail. The offer is valid for a maximum of 30 days from the date of sending it to the Customer.
  3. The Agreement for the Work will come into force upon acceptance by the Customer of the offer referred to in paragraph 2 (acceptance of the quotation). The acceptance of the quotation by the Customer, as well as the Customer's acceptance of the provisions of the Terms & Conditions, constitues the content of the Agreement for the Work.

Implementation of the Agreement for the Work

  1. The Customer agrees to pay the fee calculated by the Service Provider in the quotation referred to in paragraph 2 above, and which was accepted by the Customer for the costs of Services, within the deadlines specified by the Service Provider.
  2. The Service Provider shall inform the Customer of any technical errors or other circumstances which prevent the acceptance of the Work for production (provision of Services) by the Service Provider. After the correction of errors, by the Customer, the Service Provider shall proceed to provide the Services.
  3. Depending on the publishing package chosen by the Customer, the Service Provider will provide the service of single-pass proofreading, which means the Service Provider will review the visual elements of the text (i.e. layout, formatting, typesetting) and make the necessary adjustments in order to convert it to book format.
  4. Depending on the publishing package chosen by the Customer, the Customer will be allowed to choose from a selection of cover designs, or the Service Provider shall design a custom cover and submit to the Customer for approval. The Customer also has the option to provide their own cover design, made according to the Service Provider's technical guidance (i.e. a file in the correct format, size, color profile, and the appropriate resolution). The price will not be altered if the Customer provides their own cover design.
  5. Upon acceptance by the Customer of the fully designed book, and any final adjustments, there is no possibility for further changes to the content of the Work.
  6. The deadline for the completion of the contract shall be set at 21 working days from the date of approval of the entire publishing material and payment by the Customer (previously accepted in the quotation) is received in full.
  7. The Customer, at the time of the acceptance of the Agreement for the Work, agrees to the Service Provider affixing the logo of Ravenstark and an ISBN number to each copy of the Work.


  1. Payments for the Services of Ravenstark are made on the basis of the Customer's prior acceptance of the quotation.
  2. Payments for Services are to be made via bank transfer.

§ 4

  1. The Customer has the right to lodge a complaint about the Services provided by the Service Provider within two weeks of the Customer noticing any irregularities in the Services provided.
  2. The Customer may submit a complaint to the Service Provider via e-mail or in writing. The notice should include a brief description of the reasons for the complaint and the contact information of the Customer.
  3. The complaint will be dealt with by the Service Provider within 14 days of the filing of the complaint by the Customer.

§ 5

  1. These Terms & Conditions become enforceable upon publication of the Services of Ravenstark, on www.ravenstark.com.
  2. The Service Provider may terminate the Service Agreement in the event of a breach by the Customer of the provisions of the Terms & Conditions, or the actions of the Customer are contrary to the law or damaging to Ravenstark. The Service Provider will send a statement in this regard to the e-mail address provided by the Customer.

§ 6

  1. The processing of the Customer's personal data by the Service Provider, the administrator of personal data, is carried out in order to implement the Services offered by the Service Provider, the execution of the Service Agreement, the marketing of the goods and services of the Service provider. The Customer may use a literary pseudonym instead of their real name however, this does not guarantee anonymity. This does not absolve the Customer from giving their real personal data to the Service Provider.
  2. The service provider has the right to disclose the true personal data of the Customer using a pseudonym in justified cases (as prescribed by law), in particular for any request by the court, any request by law enforcement in cases of suspected violation of the law, and in any other justified cases.

§ 7

  1. The Customer undertakes to keep confidential any information received in the course of using the Services of the Service Provider, unless it has obtained the prior consent of the Service Provider to provide this information.
  2. It shall be considered confidential any information which has been designated as confidential by the Service Provider in writing or that ought reasonably to be considered as confidential (regardless of how it is conveyed or on whatever media it is stored) including information that relates to the business affairs, developments, trade secrets, knowledge, technical data, employees, contractors, suppliers, and other customers of the Service Provider, including Intellectual Property Rights, together with all information derived from the above, and any other information clearly designated as being confidential (whether or not it is marked as “confidential”) or which ought reasonably to be considered to be confidential.
  3. Information received from the Service Provider may only be used by the Customer for purposes related to the use of the Services provided by Ravenstark.


The platform www.ravenstark.com uses "Cookies." You can specify the conditions for storage or access to your data by changing the settings for "Cookies" in your browser.

This "Privacy Policy" makes clear the purpose for which the websites, which manage www.ravenstark.com, use "Cookies" and how the user can specify the conditions for the use of "Cookies". By using this site you consent to the use of "Cookies" in accordance with this Privacy Policy.

What are „Cookies”?
"Cookies" may serve different functions. The basic ones remember user preferences and customize them to web content, enabling the compilation of statistics for websites or the ability to prompt users to content that is most relevant for them.

What are the functions of „Cookies”
"Cookies" may serve different functions. The basic ones remember user preferences and customize them to web content, enabling the compilation of statistics for websites or the ability to prompt users to content that is most relevant for them.

For what purpose does the platform www.ravenstark.com use "Cookies"?
We use "Cookies" on our webpages for the following purposes:

  1. Service Configuration – to configure the settings for the functions and services of the site.
  2. Authentication – to enable the storage of information when the user is offline, so that the site can display the appropriate information and features.
  3. Advertisements – to allow for the display of adverts that are personalized and more interesting and relevant to the users.
  4. Analysis and study of user behavior – to allow for the analysis of user preferences and through their analysis to improve and develop products and services. The collection of information is done anonymously, without identifying the personal data of individual users.

How to remove or block "Cookies".
The default web browser settings usually allow sites to place "Cookies" on users' devices. According to the EU E-Privacy Directive (2009/136/EC), prior user consent is required for the storage of "Cookies" from the site, except in cases where the "Cookies" are deemed to be strictly necessary for the delivery of a service requested by the user.

The user can change the default browser settings in order to avoid "Cookies" being sent to their device. To configure the settings for "Cookies" for different browsers: Firefox, Google Chrome, Internet Explorer, Bing, Safari.

Please note, however, that removing or blocking "Cookies" may cause some sections of our website to not function correctly. In particular, blocking "Cookies" will prevent the user from logging on to our website.